Our lifetime warranty underscores our commitment to quality and durability, covering the internal components, including clutches, brackets, caps, covers, and wands for as long as you own the product. This guarantee ensures freedom from defects resulting from faulty workmanship or materials. We stand by our promise to replace or repair any product found defective due to such issues. It's important to note that this warranty does not extend to shades or components affected by accidents, stains, tearing, alterations, improper use, abuse, neglect, normal wear, direct exposure to salt air, or failure to adhere to operating instructions.
Our warranty coverage ensures peace of mind for our customers. Motors, along with remote and solar panels, are guaranteed for a period of 5 years from the date of installation. Additionally, cordless mechanisms are covered under a 5-year warranty, emphasizing our commitment to quality and durability. Please note that the fabric is excluded from the cordless warranty. We stand behind the reliability of our products, providing assurance and support for your satisfaction.
Our warranty encompasses a 1-year coverage starting from the installation date, exclusively addressing defects or mis-installations in the fabric—no physical damage included. In the event of physical damage or a desire to change the colour (within the same fabric), a 50% replacement cost based on the original price is applicable. This demonstrates our commitment to customer satisfaction and ensures comprehensive support for your product needs while maintaining transparency and fairness.
